Shipping Information

Shipping Information

Most orders ship within 48 hours of placement. Since we strive to provide the freshest products to our customers, occasionally demand outpaces our supply–especially during the holiday season–and your order may not ship for 7-10 days.

For questions or special orders, please call 1-800-243-8537. Customer service representatives are on duty Monday – Friday, 9 a.m. – 5 p.m. PST and Saturdays, 10 a.m. – 4 p.m. PST.

Return Policy

All food sales are final. If you find any error in your order, please contact us within 10 days of receiving your order.

You can reach our customer service at 1-800-243-8537 to take care of any returns or exchanges of non-food items.

Payment Information

If you have questions about the availability of products, please call us at 1-800-243-8537.
Cattaneo Bros. accepts Visa, MasterCard and Discover. We also accept ATM cards with a VISA or MasterCard logo. Please mail your personal or cashier checks or money orders to:

Cattaneo Bros.
Mail Order Dept.
769 Caudill St.
San Luis Obispo, CA 93401

Four Easy Ways to Order:

Order online for fastest possible service, but please feel free to call or fax us your order. Call us toll-free at 1-800-243-8537 or local calls at 1-805-543-7188 or fax your order to 1-805-543-4698. You can also mail your order form to the address listed above.

Email Confirmations

When you order online you will receive an email confirmation from Cattaneo Bros. The email is to confirm receipt of your order. You will receive this within a few minutes of ordering. Please email info@cattaneobros.com if you find any errors or changes in your order. You will also receive an email when your order has shipped, with your tracking number.

Shipping Information

Cattaneo Bros. can only ship Jerky, Smoked Beef Sticks, Nuts, Dried Fruits, Gift Packs and Memorabilia to U.S. States and Territories and APO/FPO addresses. Unless otherwise noted all orders are shipped via UPS ground service. We offer $12.50 Flat Rate Shipping on most orders. Some exclusions do apply. Flat rate does not apply to large orders and sausage orders. Please call for more information. We will call you if your order is received and does not apply for Flat Rate.

Special shipping charges apply for P.O. Boxes, Alaska and Hawaii since they are shipped via US First Class Post. Cattaneo Bros. has special shipping rates for sausage. See below for more details.

For expedited shipping services, we offer 3-Day, 2nd Day, and Next Day Shipping. Orders must be received by 12 p.m. PST to be shipped the same day if product is available.

If you prefer a certain method of shipping, please email us at info@cattaneobros.com, call us at 1-800-243-8537 at the time you place your order or make a note on your order stating you would like us to find the cheapest method of shipping. However, if we do not receive a response the same day, we will ship via the method you requested.

Sausage Shipping Rates

Cattaneo Bros. European Style Sausages are perishable items and must ship UPS Next Day Air. Please contact us at 1-800-243-8537 if you live in California to learn more about our special rates on your sausage shipments.

Sausage packs are shipped in a Pozo Pete cooler with a special cooling pack. You should refrigerate your sausage as soon as it arrives. All sausage should be kept unopened in your freezer until you are ready to use it.

Sausage shipments require a U.S. street address (no P.O. Boxes or APO/FPO addresses). Some zip codes are not serviced by overnight delivery. You will be notified promptly by phone if you are trying to ship to an affected zip code. Incorrect shipping information may result in the product not being delivered the next day. Please double check all shipping information.

All orders received by 3 p.m. PST Monday through Wednesday can be shipped for next day delivery by 5 p.m. No sausage orders are shipped on Thursday or Friday.

Shipping rates are based on your shipping zip code and the weight of your package.